Description

There's a Place for You at Capital

A career at Capital Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Within Capital Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

Role : The Inventory & Returns Manager is responsible for overseeing all inventory control activities and the timely processing of returns within the distribution center. This role ensures inventory accuracy is maintained to meet company targets and that returns are handled efficiently to support customer satisfaction.

Key responsibilities include managing inventory audit program, conducting root cause analysis, and monitoring performance metrics. This manager will drive continuous improvement initiatives aimed at enhancing operational efficiency and customer experience.

Main Job Duties:

Inventory Control

• Manages the flow, processes, and accuracy of inventory within the distribution center, striving for 98.5%+ inventory accuracy.
• Analyze inventory data to drive informed decision-making and continuous improvement and overall inventory optimization.
• Lead the cycle count program and inventory audit processes to ensure compliance and accuracy.
• Own the RCCA program to identify inventory failures and implement preventative measures.
• Partner with inbound, wire, and outbound operations teams minimize inventory discrepancies.
• Collaborate with BU partners (Branches, Hubs, Finance, Sales) to support inventory initiatives.

Returns

• Oversee the accurate processing of all returns, exchanges, and credits in accordance with Capital Electric policies and procedures
• Develop, implement, and monitor all key functions related to returned merchandise and ensure transactions are processed accurately and timely.
• Act as the primary point of contact for escalated return inquiries or complaints from customers, ensuring prompt resolution and customer satisfaction.
• Ensure accurate inventory control by tracking returned merchandise and updating systems to reflect inventory levels.
• Monitor Key Metrics such as return rates, processing time, and recovery rates.
• Prepare and maintain detailed reports on return metrics, including volume, reason codes, and processing times.
• Analyze return data to identify trends, root causes, and areas for process improvement.
• Partner with senior leadership and develop strategies to minimize returns and enhance the returns process to improve overall efficiency and customer satisfaction.
• Work closely with other branches to ensure smooth returns operations.
• Coordinate special projects with various business units

Leadership

• Directly manage hourly inventory and Returns employees.
• Ensure compliance with health, safety and regulatory standards in all processes.
• Monitor team performance, providing coaching, training, and development to build a high-performing, agile team.
• Conduct performance reviews and assist in hiring and onboarding new employees.

Education/Experience

• A Bachelor's degree in Business Administration with a focus in inventory optimization, project management, logistics or transportation or equivalent education and experience.
• Three to five years' experience in a distribution or manufacturing environment directing Inventory Control and Logistics.
• Experience with process improvement methodologies (lean, six sigma, etc.)

Skills/Knowledge/Abilities:

• Demonstrated understanding of safety standards and MHE operations.
• Strong leadership skills with experience in supervising and developing teams.
• Excellent communication skills with all levels within the organization.
• Ability to plan, prioritize, and execute multiple projects with independent judgment.
• Proven ability to manage multiple functional areas in a fast-paced, high-volume environment.
• Must be highly collaborative and able to work in a team-based environment. Must foster open communication and support an environment of innovation and creative change.
• Advanced proficiency in Microsoft Office, particularly Excel (data analysis, reporting, and automation).
• Must have knowledge and experience with various logistics and distribution management systems, including Warehouse Management Systems (WMS) and SAP.

#LI-LP1

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations." LinkedIn: https://www.linkedin.com/company/capitalelectric/

Facebook: https://www.facebook.com/CapitalElecSply/

Learn more at https://www.capitalelectricsupply.com/about

Capital Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com .

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.