Description

Location: Green Bay, WI, USA

Shift: 2nd Shift

Work model: On-Site

Schedule: FULLTIME; Sunday - Thursday, 2:30 p.m. - 11:00 p.m.

Job overview:

Schneider is seeking a Senior Service Advisor in Green Bay, WI to work with drivers, vendors and internal associates in an in-office setting when equipment breaks down and repairs are needed. The Senior Service Advisor will estimate repair times and communicate the availability of equipment to others in the organization.

Responsibilities:

• Respond to incoming calls and messages regarding equipment breakdowns and accidents.
• Provide guidance, coaching and analysis on breakdowns and repairs.
• Diagnose root causes of breakdowns, interpret fault codes and make informed repair decisions.
• Negotiate, purchase and manage outside repair solutions to maximize company cost and service quality.
• Use critical thinking and decision-making skills to determine the best solution that balances cost, service and operational impacts.
• Adhere to repair guidelines and standard operating procedures to ensure compliance and consistency.
• Provide step-by-step guidance to drivers on maintenance procedures.
• Stay up to date on DOT regulations and Schneider-specific policies.

Skills and qualifications:

• Technical degree in diesel technology preferred but not required.
• 1-2 years of diesel or automotive repair experience.
• Knowledge of DOT regulations.
• Effective written and verbal communication skills.
• Able to work in a fast-paced environment.

Pay and benefits:

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Additional $1.25/hr. (a minimum of 4 continuous hours worked between the hours of 1600-0500 local time) or $2.00/hr. (weekend hours worked between 2100 Friday and 0500 Monday).
• Tuition reimbursement.
• See full list of Fleet Maintenance Support benefits.

PI280808537